diagnosis
- Map the market - size, competitors, channels (inc. ecommerce breakdown).
- Understand the (online) customer - who / how / where / what / why.
- Evaluate commercial performance - sales, margins, costs & profits (inc. agency partners).
- Explore internal capabilities - sales, marketing, retail, ecommerce, customer services, operations.
- Discover the insights - commercial opportunity, points of maximum leverage, competitive advantage.
Detailed intelligence report including our findings, insights & strategic recommendations.